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Website Terms and Conditions

  1. Terms and Conditions
  2. Privacy policy


I. Terms and Conditions (the “Agreement”)

This mobile application (the “OrderYOYO App”) allows you (“You”) to purchase Items (as defined below) from the OrderYOYO App (the “Service”) at particular take-away, cafés and restaurants (the “Restaurant”).

When you purchase certain goods including food and beverages at a restaurant, (“Items”) from the OrderYOYO App, then it is subject to the terms set out in this Agreement.


  1. To use the OrderYOYO App, You must ensure that You: (i) have a functioning Device (as defined below); (ii) have an internet connection.
  2. Subject to You complying with Section 1a., the Service shall ensure that You can: (i) view Items for sale; (ii) purchase Items using the Service; (iii) track the order of Items;
  3. When You purchase an Item on the Service using the OrderYOYO App, You shall pay for such Item by either using a credit or debit card accepted by the OrderYOYO App via an external PCI-certified server.
  4. You represent, warrant and undertake that: (i) You are legally capable of entering into this binding contract; (ii) You are at least 18 years old; (iii) You will use the Service only for Your personal, non-commercial use and not for any re-distribution of Items; and (iv) You will not infringe the Intellectual Property Rights (as defined below) or other rights of third parties whose work is embodied in Items.
  5. You agree and acknowledge that it is an offence for any person under the age of 18 to buy, or attempt to buy, alcohol or for any person over the age of 18 to buy alcohol on behalf of any person under the age of 18. Orders containing alcohol will therefore not be accepted by the Service from or on behalf of persons under the age of 18 and it is within the Restaurant staffs’ rights to ask for proof of age of anyone on the Restaurant’s physical premises.
  6. You may use software made available for use in connection with the Service (“Software”) only in connection with the Service. You may not separate any individual component of the Software or incorporate it into Your own programs or deal with it in any other way. You may not, and You will not assist, encourage or authorise any third party to modify, reverse engineer, decompile or disassemble Software, whether in whole or in part or create any derivative works from the Software.
  7. You shall pay all VAT and other taxes (“Taxes”) associated with Your purchase of Items on the Service. The Service shall ensure that the price stated for any Items includes all such Taxes.
  8. You shall not: (i) manipulate transactions in any way which is unfair to other users of the Service; or (ii) use the Service in contravention of applicable laws nor permit or assist others to do so.


  1. You need to register to access the Service and You will be required to enter Your payment details to pay for Items using Your credit or debit card. Your payment details will be saved, which the OrderYOYO App saves on a secure external PCI-certified server. The OrderYOYO App uses the 3 digits on the back of your credit card as code to make payments through the OrderYOYO App (“Card security CODE”) secure. On collecting or the delivery of Items, You may be required to show Your phone displaying Your order number to the Restaurant staff at the time of collection or delivery of Items as proof of identification. You are responsible for the safekeeping of Your order number.
  2. OrderYOYO will ensure that any information, such as Your debit or credit card information, which passes between the OrderYOYO App and the server, is encrypted with SSL (Secure Socket Layer). However, You acknowledge that the transmission of information via the internet is not completely secure and OrderYOYO cannot guarantee the security of Your data transmitted through the OrderYOYO App, which is transmitted at Your risk. OrderYOYO shall not be liable for any claims arising from misuse of Your credit or debit card where such misuse is a result of Your failure to keep Your credit or debit card secure.
  3. In the case of Items which are not capable of delivery in digital format, such as food and beverages, (“Tangible Items”) the Service shall procure delivery of any Items to You within reasonable industry times of You paying for such Tangible Items using the Service. The Service may notify You of an estimated time for delivery or collection of Your Tangible Items but these are estimates only and should not be relied upon or treated as guarantees.
  4. The Service shall comply with all applicable laws and regulations related to Your use of the Service, including but not limited to laws and regulations concerning distance selling, refunds and returns, data protection and food safety.


  1. Once You have submitted and paid for Your order for Tangible Items, You will be entitled to amend or cancel Your order on the OrderYOYO App until the Service has accepted it. The Service has discretion to reject Your order, for example if the Restaurant has no longer got Items in stock or if the Restaurant is too busy to be able to fulfil Your order. When You submit and pay for an order, Your bank or card issuer will ring-fence the payment amount. If You cancel an order or the Service rejects it, Your bank or card issuer will release the payment amount back to Your account (without transferring the amount to OrderYOYO), although You accept this may take up to [7] days.
  2. If You have any dispute with the Service or You think You are entitled to a refund, You should contact the Restaurant staff in the first instance as this in most cases will result in instantly resolution of the dispute. If the dispute is not resolved to Your satisfaction by the Restaurant, You are entitled to notify OrderYOYO, within 24 hours of placing Your order, by contacting OrderYOYO through the “contact” on  OrderYOYO shall use reasonable commercial endeavours to resolve any such dispute.


  1. The term of this Agreement shall commence upon You commencing use of the Service and shall terminate upon You ceasing use of the Service.


  1. You acknowledge that any and all patents, trade marks, service marks, designs, utility models, unregistered trade marks, business or trade names (including Internet domain names and e-mail addresses), designs, copyright (including copyright in broadcasts, computer software and databases), semi-conductor topography rights, database rights and design rights, inventions (including improvements on or additions to inventions), discoveries, know-how and all other intellectual and industrial property and rights of a similar or corresponding nature (“Intellectual Property Rights”) on (the“Website”), the OrderYOYO App and the Service, including the OrderYOYO brand, logo and get-up, community features, underlying software and technology, and all information, consumer data and other material generated by the operation of the Website, OrderYOYO App and Service belongs to OrderYOYO or its licensors and You shall not acquire or claim any right, title to or interest in the same and nor shall any goodwill inure to You by virtue of this Agreement.


  1. OrderYOYO runs the Service with the aim of providing You with uninterrupted access. However, You acknowledge that OrderYOYO is under no obligation to ensure the Service is continuous and OrderYOYO will not be liable where access to the Service is suspended (whether temporarily or not) without notice.
  2. OrderYOYO will try to ensure that the information on the Website and the OrderYOYO App is correct. However, You acknowledge that OrderYOYO is under no obligation to update material on the Website and the OrderYOYO App and provide that it is error and virus free. The Restaurant is responsible for providing correct information regarding Item description and price.
  3. You will be assumed to have obtained permission from the owners of the mobile telephone or handheld devices (Device(s)) that are controlled, but not owned, by You and to download a copy of OrderYOYO App onto the Devices. You and they may be charged by Your and their service providers for internet access on the Devices. You accept responsibility in accordance with this Agreement for the use of OrderYOYO or in relation to any Device, whether or not it is owned by You.
  4. You will be solely responsible, at Your own expense, for acquiring, installing, maintaining and updating all connectivity equipment as may be necessary for Your Device to connect to, access, and use OrderYOYO App as permitted by this Agreement.


  1. The parties’ liability to each other for death, personal injury, fraudulent misrepresentation or any other liability that cannot be excluded by law shall not be limited.
  2. Subject to Section 7a. OrderYOYO shall not be liable to You whether in contract, tort, breach of statutory duty, or otherwise, even if foreseeably, arising under or in connection with the Service, the OrderYOYO App or the Website for: loss of profits, sales, business or revenue; loss of goodwill; indirect or inconsequential loss or loss or corruption of data.
  3. Subject to Sections 7a. and b. above, OrderYOYO’s total liability to You shall not exceed 100% of the price of Your order.


  1. OrderYOYO is committed to protecting Your privacy and security. Any personal data that we collect from You will be minimal and will be processed in accordance with our Privacy Policy, which is availablehere.


  1. OrderYOYO reserve the right to amend this Agreement from time to time by changing the terms and conditions on the OrderYOYO App. Where this Agreement is varied, the new terms of use may be displayed on-screen on the OrderYOYO App and You may be required to read and accept them to continue Your use of the Service.
  2. If any term of this Agreement is held to be unenforceable in whole or in part, that term shall to the extent necessary be deemed not to form part of this Agreement but the enforceability of the remainder of such term and of the remainder of this Agreement shall not be affected. The following Sections of this Agreement shall survive termination of this Agreement: 1(d), (f) and (g), 5 and 9(c).
  3. The failure by the Restaurant to enforce any term of this Agreement shall not be considered to be a waiver of the right to subsequently enforce any such term.
  4. This Agreement constitutes the entire agreement of the parties and supersedes any previous arrangements between the parties. Neither party has relied on any oral or written representation of the other party regarding this Agreement.
  5. This Agreement shall be governed by and construed in accordance with the law of the applicable contracting OrderYOYO entity and the parties submit to the non-exclusive jurisdiction of the courts of the applicable contracting OrderYOYO entity.


  1. By clicking the “accept” button, You acknowledge that You accept the terms of this Agreement without change. Your continued use of the Service constitutes Your acceptance of this Agreement.


OrderYOYO app, hereafter known as “OrderYOYO”) is committed to protecting the privacy of our users (“You”). This Privacy Policy summarises how OrderYOYO protects and uses any personal information it may gather from You or that You may provide OrderYOYO, when You use OrderYOYO’s mobile application (“OrderYOYO App”) or the associated website (together with the OrderYOYO App, the “Service”).

This Privacy Policy will apply to Your use of the Service in whatever context, whether by mobile digital routes including (but not limited to) mobile, tablet or other devices/technology, or by Your PC or laptop (“Devices”).

Please read this Privacy Policy carefully and check for updates, as OrderYOYO may amend this Privacy Policy from time to time.


  1. Although registration is not required to use the Service, You may still supply OrderYOYO with information that could identify You individually. You could provide this information by corresponding with OrderYOYO by telephone, email or otherwise, or by providing OrderYOYO with Your details to receive an order bill via email.


  1. OrderYOYO’s authorised personnel may have access to Your personal information, for purposes of providing access to the Service, to make sure the content on the Service is presented in the most effective manner for You and Your Device, and to provide You with technical support.
  2. OrderYOYO may also collect non-personal information relating to Your Device, such as the operating system, browser type or other unique identifiers to improve OrderYOYO’s products and to provide the Service to You.
  3. By creating an account, you agree that we may use your information to let you know about our other products and services that may be of interest to you including services that may be the subject of direct marketing. We may contact you to do so by telephone, SMS and email and if you use our mobile application, via push notification. It is always your choice whether to continue receiving such marketing materials and updates from OrderYOYO. If you no longer wish to receive such information, you can manage your preferences for email and SMS marketing communications at any time by going to the My Profile page. Alternatively, you can opt-out by using the unsubscribe mechanism in the marketing communication itself (e.g. by clicking the unsubscribe link at the bottom of an email or by sending an SMS with the word “STOP” to 07860039960 or “Stands” to 1245). To manage push notifications, go to the settings page of your phone or tablet and change the push notification permission for the OrderYOYO power by apps. If you switch off in-app push notifications, you will no longer receive updates on your orders via push.
  4. Where You have indicated Your agreement, OrderYOYO may use Your information to let You know about any of its other products, services, vouchers and offers that may be of interest to You by OrderYOYO contacting You via push notification, where Your Device allows such communication, via offers presented within the OrderYOYO App or via email where You have input Your email address into the OrderYOYO App.
  5. You agree that OrderYOYO may appoint You with a user number for its purposes of tracking user buying patterns. OrderYOYO may use this information and other anonymised and/or aggregated information about Your use of the Service (such as items purchased through the Service and location data about the items purchased) to share with Suppliers (as defined below) to improve the provision of services by both OrderYOYO and the Supplier. You will not be identified from this anonymised data.


  1. OrderYOYO and its affiliates may share Your personal information collected via the Service with companies that OrderYOYO has hired to perform services for it, where use of the personal information is a necessity to perform such services. These companies are not authorised to keep or use the personal information for any other purpose.
  2. OrderYOYO may also disclose Your personal information to potential business partners and their advisers if OrderYOYO enters into a joint venture with, purchases, is sold to or merged with, another business.
  3. There may be circumstances where OrderYOYO is obliged to disclosure Your personal information, for example where it is under a legal obligation to disclose such information, or to enforce or apply its user terms and conditions, and other agreements.
  4. Notwithstanding the above, Your personal information collected via the Service will not be shared with unrelated third parties, unless You have agreed to this. Where You have given Your consent, You agree that OrderYOYO may also share information with its third party suppliers that You have ordered items from whilst using the Service (“Suppliers”). Suppliers may use Your personal information to let You know about goods and services they offer, which may be of interest to You, via push notification where Your Device allows such communication. If You do not want OrderYOYO to use Your personal information in this way or change Your mind in the future about being contacted in by Suppliers, please let OrderYOYO know by using the “Info” tab on the OrderYOYO App.


  1. Non-personal information may be collected in respect of Your use of the Service via OrderYOYO’s own tracking mechanisms or via third party tools, including but not limited to Google Analytics. OrderYOYO uses this information to help continue to offer You the Service and enhance it.
  2. You can set Your Device to accept or decline tracking mechanisms by using the settings option on Your Device, but in doing so You might not be able to use certain parts of the Service.
  3. OrderYOYO uses location data sent from Devices which are mobile to maximise Your user experience when using the Service. When this feature applies, You can turn off this functionality at any time by turning off the location services settings for the Service on Your relevant Device. If You use the Service, You consent to OrderYOYO and its affiliates’ transmission, collection, and use of Your location data and queries to provide and improve location-based products and/or services. You may withdraw this consent at any time by turning off the location services settings on the Your mobile device.


  1. OrderYOYO uses a secure third party PCI-certified server to process Your payment details and OrderYOYO does not receive or process this information. Any third party servers or websites are not under OrderYOYO’s control, and OrderYOYO is not responsible for and does not endorse their content. Third party website operators will have their own privacy policies so please check these policies before You submit any personal information to these websites.


  1. The information You provide to us may be transferred to and stored on OrderYOYO’s servers operated by third party contractors at a destination outside the European Economic Area. By submitting information to us You agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that the information You provide to us is treated securely and in accordance with this Privacy Policy.
  2. OrderYOYO uses reasonable steps and uses industry standard security safeguards of electronic and procedural nature to protection personal information from loss and unauthorised access, modification, disclosure, inappropriate alteration or misuse. Access to personal information is restricted to authorised personnel who have a legitimate business purpose for accessing Your personal information.
  3. Unfortunately, transmission of information via the internet is not completely secure and OrderYOYO cannot guarantee that security of Your personal information transmitted to the Service and any transmission is at Your own risk.


  1. Where allowed by law, You may request access to personal information OrderYOYO holds about You by sending an e-mail to OrderYOYO will process that request in line with any local laws and its policies and procedures in place for dealing with such requests.


  1. For the purposes of the Data Protection Act 1998, the data controller is: T. Angelo Holding, Thoravej 13, 2400 København NV, Denmark. (CVR: 25399641)
  2. If You would like to contact OrderYOYO regarding this privacy statement, please get in touch via the “contact” tab on