Customer Success Assistant

Customer Success

Job type: Full time – Fixed-term contract

ABOUT OrderYOYO

We are transforming the way people order food. By providing restaurants with their own branded website and apps, we are moving the food ordering and delivery industry online, whilst ensuring that small and medium-sized restaurants and chains don’t pay out 12-25% per online order to portals.

The Job

The Customer Success team at OrderYOYO is responsible for the strategy and success of all existing partners. We act as trusted advisors to our partners, understanding their needs in order to grow their business. We are looking for full-time Customer Success Assistants to join us for a fixed term of 3 months.

Your Responsibilities

Client servicing and account management of our existing portfolio primarily in the UK
Act as a consultant to the partners regarding best practice solutions and processes to maximise their revenue
Daily interaction with partners over the phone and email.

Your Skills

Experience in client relations, account management and customer service
Strong communication and customer service skills
High standards of attention to detail
Strong technical skills and the ability to quickly learn technical concepts
You should have business fluency in English. Other languages are highly regarded (Danish and German)

What We Offer

A multi-cultural, international working environment
We have 3 offices across Denmark, England and Germany
We are more than 50 people in our Headquarters in Copenhagen, where you’ll be based
A role with opportunity for personal and professional development
Lunch scheme
Salary dependent on experience