Please leave this field empty.

Terms and Conditions (the “Agreement”)

This mobile application (the “iWaiter App”) allows you (“You”) to purchase Items (as defined below) from the iWaiter App (the “Service”) at particular take-away, cafés and restaurants (the “Restaurant”). When you purchase certain goods including food and beverages at a restaurant, (“Items”) from the iWaiter App, then it is subject to the terms set out in this Agreement.

1. TERMS OF PURCHASE

  1. To use the iWaiter App, You must ensure that You: (i) have a functioning Device (as defined below); (ii) have an internet connection.
  2. Subject to You complying with Section 1a., the Service shall ensure that You can: (i) view Items for sale; (ii) purchase Items using the Service; (iii) track the order of Items;
  3. When You purchase an Item on the Service using the iWaiter App, You shall pay for such Item by either using a credit or debit card accepted by the iWaiter App via an external PCI-certified server.
  4. You represent, warrant and undertake that: (i) You are legally capable of entering into this binding contract; (ii) You are at least 18 years old; (iii) You will use the Service only for Your personal, non-commercial use and not for any re-distribution of Items; and (iv) You will not infringe the Intellectual Property Rights (as defined below) or other rights of third parties whose work is embodied in Items.
  5. You agree and acknowledge that it is an offence for any person under the age of 18 to buy, or attempt to buy, alcohol or for any person over the age of 18 to buy alcohol on behalf of any person under the age of 18. Orders containing alcohol will therefore not be accepted by the Service from or on behalf of persons under the age of 18 and it is within the Restaurant staffs’ rights to ask for proof of age of anyone on the Restaurant’s physical premises.
  6. You may use software made available for use in connection with the Service (“Software”) only in connection with the Service. You may not separate any individual component of the Software or incorporate it into Your own programs or deal with it in any other way. You may not, and You will not assist, encourage or authorise any third party to modify, reverse engineer, decompile or disassemble Software, whether in whole or in part or create any derivative works from the Software.
  7. You shall pay all VAT and other taxes (“Taxes”) associated with Your purchase of Items on the Service. The Service shall ensure that the price stated for any Items includes all such Taxes.
  8. You shall not: (i) manipulate transactions in any way which is unfair to other users of the Service; or (ii) use the Service in contravention of applicable laws nor permit or assist others to do so.

2. PAYMENT AND DELIVERY PROCESS

  1. You need to register to access the Service and You will be required to enter Your payment details to pay for Items using Your credit or debit card. Your payment details will be saved, which the iWaiter App saves on a secure external PCI-certified server. The iWaiter App uses the 3 digits on the back of your credit card as code to make payments through the iWaiter App (“Card security CODE”) secure. On collecting or the delivery of Items, You may be required to show Your phone displaying Your order number to the Restaurant staff at the time of collection or delivery of Items as proof of identification. You are responsible for the safekeeping of Your order number.
  2. iWaiter will ensure that any information, such as Your debit or credit card information, which passes between the iWaiter App and the server, is encrypted with SSL (Secure Socket Layer). However, You acknowledge that the transmission of information via the internet is not completely secure and iWaiter cannot guarantee the security of Your data transmitted through the iWaiter App, which is transmitted at Your risk. iWaiter shall not be liable for any claims arising from misuse of Your credit or debit card where such misuse is a result of Your failure to keep Your credit or debit card secure.
  3. In the case of Items which are not capable of delivery in digital format, such as food and beverages, (“Tangible Items”) the Service shall procure delivery of any Items to You within reasonable industry times of You paying for such Tangible Items using the Service. The Service may notify You of an estimated time for delivery or collection of Your Tangible Items but these are estimates only and should not be relied upon or treated as guarantees.
  4. The Service shall comply with all applicable laws and regulations related to Your use of the Service, including but not limited to laws and regulations concerning distance selling, refunds and returns, data protection and food safety.

3. CANCELLATIONS, DISPUTES AND REFUNDS

  1. Once You have submitted and paid for Your order for Tangible Items, You will be entitled to amend or cancel Your order on the iWaiter App until the Service has accepted it. The Service has discretion to reject Your order, for example if the Restaurant has no longer got Items in stock or if the Restaurant is too busy to be able to fulfil Your order. When You submit and pay for an order, Your bank or card issuer will ring-fence the payment amount. If You cancel an order or the Service rejects it, Your bank or card issuer will release the payment amount back to Your account (without transferring the amount to iWaiter), although You accept this may take up to [7] days.
  2. If You have any dispute with the Service or You think You are entitled to a refund, You should contact the Restaurant staff in the first instance as this in most cases will result in instantly resolution of the dispute. If the dispute is not resolved to Your satisfaction by the Restaurant, You are entitled to notify iWaiter, within 24 hours of placing Your order, by contacting iWaiter through the “contact” on iwaiterapp.com.  iWaiter shall use reasonable commercial endeavours to resolve any such dispute.

4. TERM

  1. The term of this Agreement shall commence upon You commencing use of the Service and shall terminate upon You ceasing use of the Service.

5. INTELLECTUAL PROPERTY

  1. You acknowledge that any and all patents, trade marks, service marks, designs, utility models, unregistered trade marks, business or trade names (including Internet domain names and e-mail addresses), designs, copyright (including copyright in broadcasts, computer software and databases), semi-conductor topography rights, database rights and design rights, inventions (including improvements on or additions to inventions), discoveries, know-how and all other intellectual and industrial property and rights of a similar or corresponding nature (“Intellectual Property Rights”) on www.iwaiterapp.com (the “Website”), the iWaiter App and the Service, including the iWaiter brand, logo and get-up, community features, underlying software and technology, and all information, consumer data and other material generated by the operation of the Website, iWaiter App and Service belongs to iWaiter or its licensors and You shall not acquire or claim any right, title to or interest in the same and nor shall any goodwill inure to You by virtue of this Agreement.

6. SERVICE ACCESS

  1. iWaiter runs the Service with the aim of providing You with uninterrupted access. However, You acknowledge that iWaiter is under no obligation to ensure the Service is continuous and iWaiter will not be liable where access to the Service is suspended (whether temporarily or not) without notice.
  2. iWaiter will try to ensure that the information on the Website and the iWaiter App is correct. However, You acknowledge that iWaiter is under no obligation to update material on the Website and the iWaiter App and provide that it is error and virus free. The Restaurant is responsible for providing correct information regarding Item description and price.
  3. You will be assumed to have obtained permission from the owners of the mobile telephone or handheld devices (Device(s)) that are controlled, but not owned, by You and to download a copy of iWaiter App onto the Devices. You and they may be charged by Your and their service providers for internet access on the Devices. You accept responsibility in accordance with this Agreement for the use of iWaiter or in relation to any Device, whether or not it is owned by You.
  4. You will be solely responsible, at Your own expense, for acquiring, installing, maintaining and updating all connectivity equipment as may be necessary for Your Device to connect to, access, and use iWaiter App as permitted by this Agreement.

7. LIABILITY

  1. The parties’ liability to each other for death, personal injury, fraudulent misrepresentation or any other liability that cannot be excluded by law shall not be limited.
  2. Subject to Section 7a. iWaiter shall not be liable to You whether in contract, tort, breach of statutory duty, or otherwise, even if foreseeably, arising under or in connection with the Service, the iWaiter App or the Website for: loss of profits, sales, business or revenue; loss of goodwill; indirect or inconsequential loss or loss or corruption of data.
  3. Subject to Sections 7a. and b. above, iWaiter’s total liability to You shall not exceed 100% of the price of Your order.

8. DATA PROTECTION

  1. iWaiter is committed to protecting Your privacy and security. Any personal data that we collect from You will be minimal and will be processed in accordance with our Privacy Policy, which is available here.

9. MISCELLANEOUS

  1. iWaiter reserve the right to amend this Agreement from time to time by changing the terms and conditions on the iWaiter App. Where this Agreement is varied, the new terms of use may be displayed on-screen on the iWaiter App and You may be required to read and accept them to continue Your use of the Service.
  2. If any term of this Agreement is held to be unenforceable in whole or in part, that term shall to the extent necessary be deemed not to form part of this Agreement but the enforceability of the remainder of such term and of the remainder of this Agreement shall not be affected. The following Sections of this Agreement shall survive termination of this Agreement: 1(d), (f) and (g), 5 and 9(c).
  3. The failure by the Restaurant to enforce any term of this Agreement shall not be considered to be a waiver of the right to subsequently enforce any such term.
  4. This Agreement constitutes the entire agreement of the parties and supersedes any previous arrangements between the parties. Neither party has relied on any oral or written representation of the other party regarding this Agreement.
  5. This Agreement shall be governed by and construed in accordance with the law of the applicable contracting iWaiter entity and the parties submit to the non-exclusive jurisdiction of the courts of the applicable contracting iWaiter entity.

10. ACCEPTANCE

  1. By clicking the “accept” button, You acknowledge that You accept the terms of this Agreement without change. Your continued use of the Service constitutes Your acceptance of this Agreement.