I. TERMS AND CONDITIONS (THE “AGREEMENT”)

This mobile application (the “OrderYOYO App”) allows you (“You”) to purchase Items (as defined below) from the OrderYOYO App (the “Service”) at particular take-away, cafés and restaurants (the “Restaurant”). When you purchase certain goods including food and beverages at a restaurant, (“Items”) from the OrderYOYO App, then it is subject to the terms set out in this Agreement.

1. TERMS OF PURCHASE
To use the OrderYOYO App, You must ensure that You: (i) have a functioning Device (as defined below); (ii) have an internet connection.
Subject to You complying with Section 1a., the Service shall ensure that You can: (i) view Items for sale; (ii) purchase Items using the Service; (iii) track the order of Items; When You purchase an Item on the Service using the OrderYOYO App, You shall pay for such Item by either using a credit or debit card accepted by the OrderYOYO App via an external PCI-certified server.
You represent, warrant and undertake that: (i) You are legally capable of entering into this binding contract; (ii) You are at least 18 years old; (iii) You will use the Service only for Your personal, non-commercial use and not for any re-distribution of Items; and (iv) You will not infringe the Intellectual Property Rights (as defined below) or other rights of third parties whose work is embodied in Items.
You agree and acknowledge that it is an offence for any person under the age of 18 to buy, or attempt to buy, alcohol or for any person over the age of 18 to buy alcohol on behalf of any person under the age of 18. Orders containing alcohol will therefore not be accepted by the Service from or on behalf of persons under the age of 18 and it is within the Restaurant staffs’ rights to ask for proof of age of anyone on the Restaurant’s physical premises.
You may use software made available for use in connection with the Service (“Software”) only in connection with the Service. You may not separate any individual component of the Software or incorporate it into Your own programs or deal with it in any other way. You may not, and You will not assist, encourage or authorise any third party to modify, reverse engineer, decompile or disassemble Software, whether in whole or in part or create any derivative works from the Software.
You shall pay all VAT and other taxes (“Taxes”) associated with Your purchase of Items on the Service. The Service shall ensure that the price stated for any Items includes all such Taxes.
You shall not: (i) manipulate transactions in any way which is unfair to other users of the Service; or (ii) use the Service in contravention of applicable laws nor permit or assist others to do so.

2. PAYMENT AND DELIVERY PROCESS
You need to register to access the Service and You will be required to enter Your payment details to pay for Items using Your credit or debit card. Your payment details will be saved, which the OrderYOYO App saves on a secure external PCI-certified server. The OrderYOYO App uses the 3 digits on the back of your credit card as code to make payments through the OrderYOYO App (“Card security CODE”) secure. On collecting or the delivery of Items, You may be required to show Your phone displaying Your order number to the Restaurant staff at the time of collection or delivery of Items as proof of identification. You are responsible for the safekeeping of Your order number.
OrderYOYO will ensure that any information, such as Your debit or credit card information, which passes between the OrderYOYO App and the server, is encrypted with SSL (Secure Socket Layer). However, You acknowledge that the transmission of information via the internet is not completely secure and OrderYOYO cannot guarantee the security of Your data transmitted through the OrderYOYO App, which is transmitted at Your risk. OrderYOYO shall not be liable for any claims arising from misuse of Your credit or debit card where such misuse is a result of Your failure to keep Your credit or debit card secure.
In the case of Items which are not capable of delivery in digital format, such as food and beverages, (“Tangible Items”) the Service shall procure delivery of any Items to You within reasonable industry times of You paying for such Tangible Items using the Service. The Service may notify You of an estimated time for delivery or collection of Your Tangible Items but these are estimates only and should not be relied upon or treated as guarantees.
The Service shall comply with all applicable laws and regulations related to Your use of the Service, including but not limited to laws and regulations concerning distance selling, refunds and returns, data protection and food safety.

3. CANCELLATIONS, DISPUTES AND REFUNDS
Once You have submitted and paid for Your order for Tangible Items, You will be entitled to amend or cancel Your order on the OrderYOYO App until the Service has accepted it. The Service has discretion to reject Your order, for example if the Restaurant has no longer got Items in stock or if the Restaurant is too busy to be able to fulfil Your order. When You submit and pay for an order, Your bank or card issuer will ring-fence the payment amount. If You cancel an order or the Service rejects it, Your bank or card issuer will release the payment amount back to Your account (without transferring the amount to OrderYOYO), although You accept this may take up to [7] days.
If You have any dispute with the Service or You think You are entitled to a refund, You should contact the Restaurant staff in the first instance as this in most cases will result in instantly resolution of the dispute. If the dispute is not resolved to Your satisfaction by the Restaurant, You are entitled to notify OrderYOYO, within 24 hours of placing Your order, by contacting OrderYOYO through the “contact” on OrderYOYO.com.  OrderYOYO shall use reasonable commercial endeavours to resolve any such dispute.

4. TERM
The term of this Agreement shall commence upon You commencing use of the Service and shall terminate upon You ceasing use of the Service.

5. INTELLECTUAL PROPERTY
You acknowledge that any and all patents, trade marks, service marks, designs, utility models, unregistered trade marks, business or trade names (including Internet domain names and e-mail addresses), designs, copyright (including copyright in broadcasts, computer software and databases), semi-conductor topography rights, database rights and design rights, inventions (including improvements on or additions to inventions), discoveries, know-how and all other intellectual and industrial property and rights of a similar or corresponding nature (“Intellectual Property Rights”) on www.OrderYOYO.com (the“Website”), the OrderYOYO App and the Service, including the OrderYOYO brand, logo and get-up, community features, underlying software and technology, and all information, consumer data and other material generated by the operation of the Website, OrderYOYO App and Service belongs to OrderYOYO or its licensors and You shall not acquire or claim any right, title to or interest in the same and nor shall any goodwill inure to You by virtue of this Agreement.

6. SERVICE ACCESS
OrderYOYO runs the Service with the aim of providing You with uninterrupted access. However, You acknowledge that OrderYOYO is under no obligation to ensure the Service is continuous and OrderYOYO will not be liable where access to the Service is suspended (whether temporarily or not) without notice.
OrderYOYO will try to ensure that the information on the Website and the OrderYOYO App is correct. However, You acknowledge that OrderYOYO is under no obligation to update material on the Website and the OrderYOYO App and provide that it is error and virus free. The Restaurant is responsible for providing correct information regarding Item description and price.
You will be assumed to have obtained permission from the owners of the mobile telephone or handheld devices (Device(s)) that are controlled, but not owned, by You and to download a copy of OrderYOYO App onto the Devices. You and they may be charged by Your and their service providers for internet access on the Devices. You accept responsibility in accordance with this Agreement for the use of OrderYOYO or in relation to any Device, whether or not it is owned by You.
You will be solely responsible, at Your own expense, for acquiring, installing, maintaining and updating all connectivity equipment as may be necessary for Your Device to connect to, access, and use OrderYOYO App as permitted by this Agreement.

7. LIABILITY
The parties’ liability to each other for death, personal injury, fraudulent misrepresentation or any other liability that cannot be excluded by law shall not be limited.
Subject to Section 7a. OrderYOYO shall not be liable to You whether in contract, tort, breach of statutory duty, or otherwise, even if foreseeably, arising under or in connection with the Service, the OrderYOYO App or the Website for: loss of profits, sales, business or revenue; loss of goodwill; indirect or inconsequential loss or loss or corruption of data.
Subject to Sections 7a. and b. above, OrderYOYO’s total liability to You shall not exceed 100% of the price of Your order.

8. DATA PROTECTION
OrderYOYO is committed to protecting Your privacy and security. Any personal data that we collect from You will be minimal and will be processed in accordance with our Privacy Policy, which is available here.

9. MISCELLANEOUS
OrderYOYO reserve the right to amend this Agreement from time to time by changing the terms and conditions on the OrderYOYO App. Where this Agreement is varied, the new terms of use may be displayed on-screen on the OrderYOYO App and You may be required to read and accept them to continue Your use of the Service.
If any term of this Agreement is held to be unenforceable in whole or in part, that term shall to the extent necessary be deemed not to form part of this Agreement but the enforceability of the remainder of such term and of the remainder of this Agreement shall not be affected. The following Sections of this Agreement shall survive termination of this Agreement: 1(d), (f) and (g), 5 and 9(c).
The failure by the Restaurant to enforce any term of this Agreement shall not be considered to be a waiver of the right to subsequently enforce any such term.
This Agreement constitutes the entire agreement of the parties and supersedes any previous arrangements between the parties. Neither party has relied on any oral or written representation of the other party regarding this Agreement.
This Agreement shall be governed by and construed in accordance with the law of the applicable contracting OrderYOYO entity and the parties submit to the non-exclusive jurisdiction of the courts of the applicable contracting OrderYOYO entity.

10. ACCEPTANCE
By clicking the “accept” button, You acknowledge that You accept the terms of this Agreement without change. Your continued use of the Service constitutes Your acceptance of this Agreement.

OUR PRIVACY PROMISE (UK)

Privacy Promise (UK)
Privacy Promise (IE)
Beskyttelse af privatliv (DK)
Unser Datenschutzversprechen (DE)

The protection of your privacy is essential. This privacy policy summarises the protection and use of any personal information you may provide to us when using our mobile ordering application or our ordering website (together the “Service”). The EU General Data Protection Regulation (“GDPR”) provides individuals with greater transparency and control over the processing of their personal data.

This privacy policy will apply to your use of the Service in whatever context, whether by mobile digital routes including (but not limited to) mobile, tablet or other devices/technology, or by your pc or laptop (“devices”).

WHO IS RESPONSIBLE FOR YOUR PERSONAL DATA
The restaurant is the data controller of your personal data (including name, address, telephone number, email, and other data which could identify you – together defined as “personal data”), which you provide in connection with your purchase of items (as defined in the “website terms and conditions”) through the Service. Hereafter, the terms “we”, “us” or “our” are each intended as reference to the restaurant.

Our information and contact details are provided to you at our website and/or through the Service.

We outsource the Service to OrderYOYO Ltd (“OrderYOYO”). As a result, OrderYOYO acts as a data processor on behalf of explicit instructions given by us. These instructions are ruled in their totality by a separate data protection agreement (DPA).

WHAT INFORMATION DO WE COLLECT
We collect, use, disclose and process personal data as outlined in this privacy policy, including to operate and improve the Service and our business.

Data Category Specific Data Type
Contact information Name, address, telephone number, email address
Transaction information Order data, purchase history, payment information, payment card token
Marketing Consent for marketing purposes, device tokens
Cookie You can find an exhaustive list in the Cookie Policy
Social media Name, email address

 

HOW AND WHY WE USE YOUR PERSONAL DATA
We process personal data:

  • To manage your orders and provide our Service to you
  • To personalise and improve your customer experience

We may use your information to let you know about our other products and services (including vouchers and offers) that may be of interest to you including services that may be the subject of direct marketing. We may contact you to do so by SMS and email, offers presented within the app and if you use our mobile application via push notification. It is always your choice whether to continue receiving such marketing materials and updates.

The data protection requires us to rely on a lawful basis to process your personal data. Thus, our legal basis for the processing is the general data protection regulation (“GDPR”) article 6(1)(b) since processing is necessary for the performance of a contract to which you are a party to.

In some instances, we may rely on your consent to use some of your personal data, for example when you choose to receive promotions. In this vein, the legal basis for such processing is GDPR article 6(1)(a) since you consent to such processing. You can always withdraw Your consent as per instructions and guidelines provided by using the Service. Further details are presented in the next section.

Last but not least, we might de-identify your personal data by excluding data components that make the data linkable to you, through anonymization techniques. As a result, our use of anonymized data is not subject to this privacy policy.

HOW YOU CAN OPT OUT
If you no longer wish to receive such information, you can manage your preferences for email and SMS marketing communications at any time by going to the my profile page. Alternatively, you can opt out by using the unsubscribe mechanism in the marketing communication itself (e.g. by clicking the unsubscribe link at the bottom of an email or by sending an SMS as per instructions).

To manage push notifications, go to the settings page of your phone or tablet and change the push notification permission. If you switch off in-app push notifications, you will no longer receive updates on your orders via push.

FOR HOW LONG IS YOUR PERSONAL DATA STORED
We will retain your personal data for as long as you maintain an account or as needed to provide you the Service. We will also retain and use your personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Inactivate accounts will be anonymized after 18 months, and as a result these will not considered to be personal data anymore.

YOU ARE IN CONTROL OF YOUR DATA
You have specific rights which help you to be in control of your personal data and we want to make it easy for you to exercise these rights:

Right to access If you ask us, we will confirm whether we are processing your personal data and, if so, provide you with a copy of that personal data.
Right to rectification If your personal data is inaccurate or incomplete, you are entitled to ask that we correct or complete it.
Right to erasure and right to restrict processing In certain circumstances you can ask us to erase the information or restrict the use of the information.
Right to data portability You have the right to obtain the personal data we process about you in a structured, commonly used and machine-readable format, and to reuse it elsewhere.
Right to object and to withdraw consent You have the right to object to the use of your data for direct marketing purposes at any time. Please see the previous section for more details on how you can unsubscribe from marketing
Right to lodge a complaint If you wish to complain about the processing of your personal data, you can file a complaint to the UK supervisory authority:
Information commissioner’s office
Wycliffe house. Water lane
Wilmslow
Cheshire sk9 5af
Tel: 0303 123 1113 or 01625 545 745
Fax: 01625 524 510
Email: casework@ico.org.uk
Website: https://ico.org.uk

Please write an email to privacy@orderyoyo.com in order to exercise any of the rights mentioned above. If you contact us, please explain the reason(s) for your request and the desired action. On the other hand, you can update your data as well as delete permanently your account in your profile.

For the protection of your information, we will also need to verify your identity. It would be convenient if you contact us with the email address associated to your profile account and/or include a reference to an orderID.

In addition, any comments with regards to e.g. the reasons you want to obtain your data in a portable format and how you are planning to use it are welcomed. This is a new data right and we are keen to understand how we can provide portable data that is convenient. Please note that providing this information is not mandatory and it will not affect the way we will process your request, but it will help our future planning.

PROTECTING YOUR PERSONAL DATA
We have implemented appropriate technical and organisational measures to ensure a level of security appropriate to the risks, that are presented by processing, in particular from accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to personal data transmitted, stored or otherwise processed, taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing as well as the risks of varying likelihood and severity for the rights and freedoms of natural persons. Access to personal data is restricted to authorised personnel who have a legitimate business purpose for accessing your personal data. In case of a data breach we commit ourselves to address it in an appropriate and timely manner.

WHY WE COLLECT DATA – USING COOKIES AND SIMILAR TECHNOLOGIES
A cookie is a small text file stored on your computer or mobile device and retrieved from there on subsequent visits. OrderYOYO use cookies to enhance and facilitate your visit. We do not use cookies to store personal information. You can set your device to accept or decline tracking mechanisms by using the settings option on your device, but in doing so you might not be able to use certain parts of the Service.

There are two different types of cookies, permanent and temporary (cookies for sessions). Permanent cookies are saved as a file on your computer or mobile for a period of not more than 12 months. Cookies for sessions are temporary and disappear when you close the session in the browser.

We use cookies for a third party to collect statistics in aggregated form using analysis tools such as Google Analytics. Both permanent and temporary cookies (cookies for sessions) are used. Permanent cookies are stored in your computer or mobile device for a period of not more than 24 months.

SHARING PERSONAL DATA
In delivering the Service to you, we may share your personal information with the following entities:

Company’s Name Short Description
Microsoft Ireland Operations Ltd. Cloud computing, storing and processing
Braintree Ltd. Payment broker
Agillic ApS Marketing tool for direct marketing purposes
MessageBird B.V. SMS marketing
Evercall ApS Call forwarding system
SendGrid, Inc. E-mail service
Stuart Delivery Ltd. Delivery Partner
MixPanel Anonymous event tracking
Google Analytics Anonymous event tracking
Google Firebase A/B split testing
AppSee A/B split testing – Not in use

Moreover, we may share personal data with any law enforcement or regulatory body, government agency, court or other third party where we believe disclosure is necessary as a matter of applicable law or regulation, to exercise, establish or defend our legal rights, or to protect your vital interests or those of any other person.

HOW TO CONTACT US
If you have any questions or concerns about this Privacy Policy, please contact us

  • by writing to us at:
    OrderYOYO Ltd.
    56 Princess Street
    Manchester
    M1 6HS
    United Kingdom
  • by email at: privacy@orderyoyo.com

OUR PRIVACY PROMISE (IE)

The protection of your privacy is essential. This privacy policy summarises the protection and use of any personal information you may provide to us when using our mobile ordering application or our ordering website (together the “Service”). The EU General Data Protection Regulation (“GDPR”) provides individuals with greater transparency and control over the processing of their personal data.

This privacy policy will apply to your use of the Service in whatever context, whether by mobile digital routes including (but not limited to) mobile, tablet or other devices/technology, or by your pc or laptop (“devices”).

WHO IS RESPONSIBLE FOR YOUR PERSONAL DATA
The restaurant is the data controller of your personal data (including name, address, telephone number, email, and other data which could identify you – together defined as “personal data”), which you provide in connection with your purchase of items (as defined in the “website terms and conditions”) through the Service. Hereafter, the terms “we”, “us” or “our” are each intended as reference to the restaurant.

Our information and contact details are provided to you at our website and/or through the Service.

We outsource the Service to OrderYOYO Ltd (“OrderYOYO”). As a result, OrderYOYO acts as a data processor on behalf of explicit instructions given by us. These instructions are ruled in their totality by a separate data protection agreement (DPA).

WHAT INFORMATION DO WE COLLECT
We collect, use, disclose and process personal data as outlined in this privacy policy, including to operate and improve the Service and our business.

Data Category Specific Data Type
Contact information Name, address, telephone number, email address
Transaction information Order data, purchase history, payment information, payment card token
Marketing Consent for marketing purposes, device tokens
Cookie You can find an exhaustive list in the Cookie Policy
Social media Name, email address

HOW AND WHY WE USE YOUR PERSONAL DATA

We process personal data:

  • To manage your orders and provide our Service to you
  • To personalise and improve your customer experience

We may use your information to let you know about our other products and services (including vouchers and offers) that may be of interest to you including services that may be the subject of direct marketing. We may contact you to do so by SMS and email, offers presented within the app and if you use our mobile application via push notification. It is always your choice whether to continue receiving such marketing materials and updates.

The data protection requires us to rely on a lawful basis to process your personal data. Thus, our legal basis for the processing is the general data protection regulation (“GDPR”) article 6(1)(b) since processing is necessary for the performance of a contract to which you are a party to.

In some instances, we may rely on your consent to use some of your personal data, for example when you choose to receive promotions. In this vein, the legal basis for such processing is GDPR article 6(1)(a) since you consent to such processing. You can always withdraw Your consent as per instructions and guidelines provided by using the Service. Further details are presented in the next section.

Last but not least, we might de-identify your personal data by excluding data components that make the data linkable to you, through anonymization techniques. As a result, our use of anonymized data is not subject to this privacy policy.

HOW YOU CAN OPT OUT
If you no longer wish to receive such information, you can manage your preferences for email and SMS marketing communications at any time by going to the my profile page. Alternatively, you can opt out by using the unsubscribe mechanism in the marketing communication itself (e.g. by clicking the unsubscribe link at the bottom of an email or by sending an SMS as per instructions).

To manage push notifications, go to the settings page of your phone or tablet and change the push notification permission. If you switch off in-app push notifications, you will no longer receive updates on your orders via push.

FOR HOW LONG IS YOUR PERSONAL DATA STORED
We will retain your personal data for as long as you maintain an account or as needed to provide you the Service. We will also retain and use your personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Inactivate accounts will be anonymized after 18 months, and as a result these will not considered to be personal data anymore.

YOU ARE IN CONTROL OF YOUR DATA
You have specific rights which help you to be in control of your personal data and we want to make it easy for you to exercise these rights:

Right to access If you ask us, we will confirm whether we are processing your personal data and, if so, provide you with a copy of that personal data.
Right to rectification If your personal data is inaccurate or incomplete, you are entitled to ask that we correct or complete it.
Right to erasure and right to restrict processing In certain circumstances you can ask us to erase the information or restrict the use of the information.
Right to data portability You have the right to obtain the personal data we process about you in a structured, commonly used and machine-readable format, and to reuse it elsewhere.
Right to object and to withdraw consent You have the right to object to the use of your data for direct marketing purposes at any time. Please see the previous section for more details on how you can unsubscribe from marketing.
Right to lodge a complaint If you wish to complain about the processing of your personal data, you can file a complaint to the UK supervisory authority:
Data Protection Commission, Canal House, Station Road, Portarlington, Co. Laois, R32 AP23, Ireland.
Phone +353 (0761) 104 800 | LoCall 1890 25 22 31 | Fax +353 57 868 4757 | email info@dataprotection.ie

Please write an email to privacy@orderyoyo.com in order to exercise any of the rights mentioned above. If you contact us, please explain the reason(s) for your request and the desired action. On the other hand, you can update your data as well as delete permanently your account in your profile.

For the protection of your information, we will also need to verify your identity. It would be convenient if you contact us with the email address associated to your profile account and/or include a reference to an orderID.

In addition, any comments with regards to e.g. the reasons you want to obtain your data in a portable format and how you are planning to use it are welcomed. This is a new data right and we are keen to understand how we can provide portable data that is convenient. Please note that providing this information is not mandatory and it will not affect the way we will process your request, but it will help our future planning.

PROTECTING YOUR PERSONAL DATA
We have implemented appropriate technical and organisational measures to ensure a level of security appropriate to the risks, that are presented by processing, in particular from accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to personal data transmitted, stored or otherwise processed, taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing as well as the risks of varying likelihood and severity for the rights and freedoms of natural persons. Access to personal data is restricted to authorised personnel who have a legitimate business purpose for accessing your personal data. In case of a data breach we commit ourselves to address it in an appropriate and timely manner.

WHY WE COLLECT DATA – USING COOKIES AND SIMILAR TECHNOLOGIES
A cookie is a small text file stored on your computer or mobile device and retrieved from there on subsequent visits. OrderYOYO use cookies to enhance and facilitate your visit. We do not use cookies to store personal information. You can set your device to accept or decline tracking mechanisms by using the settings option on your device, but in doing so you might not be able to use certain parts of the Service.

There are two different types of cookies, permanent and temporary (cookies for sessions). Permanent cookies are saved as a file on your computer or mobile for a period of not more than 12 months. Cookies for sessions are temporary and disappear when you close the session in the browser.

We use cookies for a third party to collect statistics in aggregated form using analysis tools such as Google Analytics. Both permanent and temporary cookies (cookies for sessions) are used. Permanent cookies are stored in your computer or mobile device for a period of not more than 24 months.

SHARING PERSONAL DATA
In delivering the Service to you, we may share your personal information with the following entities:

Company’s Name Short Description
Microsoft Ireland Operations Ltd. Cloud computing, storing and processing
Braintree Ltd. Payment broker
Agillic ApS Marketing tool for direct marketing purposes
MessageBird B.V. SMS marketing
Evercall ApS Call forwarding system
SendGrid, Inc. E-mail service
MixPanel Anonymous event tracking
Google Analytics Anonymous event tracking
Google Firebase A/B split testing
AppSee A/B split testing – Not in use

Moreover, we may share personal data with any law enforcement or regulatory body, government agency, court or other third party where we believe disclosure is necessary as a matter of applicable law or regulation, to exercise, establish or defend our legal rights, or to protect your vital interests or those of any other person.

HOW TO CONTACT US
If you have any questions or concerns about this Privacy Policy, please contact us

  • by writing to us at:
    OrderYOYO Ltd.
    56 Princess Street
    Manchester
    M1 6HS
    United Kingdom
  • by email at: privacy@orderyoyo.com

BESKYTTELSE AF PRIVATLIV (DK)

Beskyttelsen af ​​dit privatliv er altafgørende. Denne fortrolighedspolitik opsummerer beskyttelsen og anvendelsen af alle personlige oplysninger du kan give til os, når du bruger vores mobile bestillings-applikation eller vores bestillings-hjemmeside (herefter fællesbenævnt ”Tjenesten”). EU’s generelle forordning om databeskyttelse (“GDPR”) giver endvidere større gennemskuelighed og kontrol i forbindelse med behandlingen af ​​deres personoplysninger.

Denne fortrolighedspolitik gælder for din brug af Tjenesten uanset kontekst, hvad enten dette sker via digitale mobilløsninger – herunder (men ikke begrænset til) mobil, tablet eller andet udstyr/teknologi (”Enheder”).

HVEM ER ANSVARLIG FOR DINE PERSONOPLYSNINGER
Restauranten er dataansvarlig for dine personoplysninger (herunder navn, adresse, telefonnummer, e-mail og andre data, som kan identificere dig – samlet defineret som “Personoplysninger”), som du giver i forbindelse med køb af varer (som defineret i “Vilkår og betingelser”) gennem Tjenesten. I det følgende er udtrykkene ”vi”, ”os” eller ”vores” tiltænkt som referencer til restauranten.

Vores oplysninger og kontaktoplysninger findes på vores hjemmeside og/eller via Tjenesten.

Vi udliciterer Tjenesten til OrderYOYO ApS (”OrderYOYO”). Som følge deraf fungerer OrderYOYO som databehandler på vegne af udtrykkelige instruktioner givet af os. Disse instruktioner er som samlet enhed kontrolleret af en separat aftale om databeskyttelse.

HVILKE OPLYSNINGER INDSAMLER VI
Vi indsamler, bruger, videregiver og behandler personoplysninger – som beskrevet i denne fortrolighedspolitik – med det formål at kontrollere og forbedre Tjenesten samt vores virksomhed.

Oplysningskategori Specifik oplysningstype
Kontaktinformation Navn, adresse, telefonnummer, e-mailadresse
Transaktionsoplysninger Ordredata, købshistorik, betalingsoplysninger, betalingskorts “token”
Markedsføring Samtykke til markedsføringsformål, enhedspoletter
Cookies Du kan finde en omfattende liste i Cookie-politikken
Sociale medier Navn, e-mailadresse

HVORDAN OG HVORFOR VI BRUGER DINE PERSONOPLYSNINGER
Vi behandler personoplysninger:

  • For at administrere dine ordrer og levere vores Tjeneste til dig
  • For at tilpasse og forbedre din kundeoplevelse

Vi kan bruge dine oplysninger til at fortælle dig om vores andre produkter og tjenester (såsom kuponer og tilbud), som kan være af interesse for dig – herunder tjenester, der kan være genstand for direkte markedsføring. Vi kan i denne forbindelse kontakte dig via SMS, e-mail eller tilbud i appen, samt hvis du anvender vores mobilapp via push-beskeder. Det er altid op til dig, om du fortsat ønsker at modtage markedsføringsmaterialer og opdateringer.

Beskyttelsen af oplysninger kræver, at vi overholder retsgrundlaget derfor, når vi behandler dine personoplysninger. Således er vores retsgrundlag for behandlingen den generelle forordning om databeskyttelse (“GDPR”), artikel 6(1)(b).

I nogle tilfælde kan vi være afhængige af dit samtykke i forbindelse med anvendelsen af nogle af dine personoplysninger. Dette er eksempelvis tilfældet, når du selv vælger at modtage reklametilbud. I forlængelse af dette er lovgrundlaget for en sådan behandling den generelle forordning om databeskyttelse (“GDPR”), artikel 6(1)(a), idet du giver dit samtykke hertil. Du kan altid trække dit samtykke tilbage med henvisning til de instruktioner og retningslinjer, der gælder for brug af Tjenesten. Yderligere oplysninger gives i det følgende afsnit.

Endeligt kan vi anonymisere dine personoplysninger ved at ekskludere information der knytter oplysningerne direkte til dig. Som følge heraf er vores brug af anonymiserede oplysninger ikke underlagt denne fortrolighedspolitik.

FRAMELDELSE
Hvis du ikke længere ønsker at modtage sådanne oplysninger, kan du administrere dine præferencer for markedsførings-kommunikation via e-mail og SMS ved at gå til “Min profil”-siden. Alternativt kan du fravælge denne kommunikation ved hjælp af funktionen for afmelding i selve markedsføringsmaterialet (eksempelvis ved at klikke på linket for afmelding i bunden af en e-mail eller ved at sende en SMS i henhold til vores instruktioner).

For at styre push-beskeder skal du gå til din telefon eller tablets side for indstillinger og ændre indstillingerne for push-beskeder. Hvis du slår push-beskeder fra, vil du ikke længere modtage opdateringer om dine ordrer via push.

HVOR LÆNGE LAGRES DINE PERSONOPLYSNINGER?
Vi lagrer dine personoplysninger så længe, du har en konto hos os, eller så længe, det kræves, for at kunne levere Tjenesten til dig. Vi vil også lagre og anvende dine personoplysninger som nødvendigt i henhold til overholdelsen af vores lovmæssige forpligtelser eller håndhævelsen af vores aftaler. Inaktive konti anonymiseres efter 18 måneder, og som følge deraf vil disse herefter ikke falde ind under betegnelsen ‘Personoplysninger’.

DU KONTROLLERER DINE OPLYSNINGER
Du har særlige rettigheder, som hjælper dig med kontrollere dine personoplysninger, og vi ønsker at gøre det nemt for dig at udøve disse rettigheder:

Ret til adgang Hvis du spørger os, vil vi bekræfte, om vi behandler dine personoplysninger, og såfremt vi gør dette, vil vi give dig en kopi af disse.
Ret til berigtigelse Hvis dine personoplysninger er unøjagtige eller ufuldstændige, har du ret til at bede om, at vi korrigerer eller fuldender dem.
Ret til sletning samt ret til begrænsning af behandling Under visse omstændigheder kan du bede os om at slette oplysningerne eller begrænse brugen af ​​disse.
Ret til dataportabilitet Du har ret til at få de personoplysninger, vi behandler om dig, udleveret i et struktureret, alment brugt og maskin-læsbart format samt at anvende dette andetsteds.
Ret til indsigelse samt tilbagetrækning af samtykke Du har til enhver tid ret til at gøre indsigelse mod brug af dine oplysninger til direkte markedsføring. Se det foregående afsnit for flere detaljer om, hvordan du kan fravælge markedsføring.
Klageret Hvis du ønsker at klage over behandlingen af ​​dine personoplysninger, kan du indgive en klage til følgende danske tilsynsmyndighed:
Datatilsynet
Borgergade 28, 5.
1300 København K
Tlf. 33 19 32 00
dt@datatilsynet.dk

Skriv venligst en mail til privacy@orderyoyo.com hvis du ønsker at udøve nogen af ​​de rettigheder der er nævnt ovenfor. Hvis du kontakter os, bedes du forklare årsagen til din anmodning og den ønskede handling. Vær opmærksom på, at du kan opdatere dine oplysninger samt slette din konto permanent via din profil.

For at beskytte dine oplysninger skal vi bede dig bekræfte din identitet. Det vil derfor være praktisk, hvis du kontakter os via en e-mailadresse, der er knyttet til din profil konto, og/eller inkluderer en henvisning til et ordrenummer.

Ydermere er enhver kommentar om årsagen til, hvorfor du ønsker at få udleveret dine oplysninger elektronisk, samt hvordan du planlægger at anvende disse, påskønnet. Dette er en ny dataoplysningsrettighed, og vi vil gerne finde ud af, hvordan vi kan videregive dine data elektronisk på en for dig bekvem måde. Bemærk venligst, at dette er ikke obligatorisk, og det vil ikke påvirke den måde, hvorpå vi behandler din anmodning, omend det vil være til hjælp for vores fremtidige planlægning.

BESKYTTELSE AF DINE PERSONOPLYSNINGER
Vi har implementeret de fornødne tekniske og organisatoriske foranstaltninger til fastholdelse af et tilstrækkeligt sikkerhedsniveau i forhold til de risici, behandlingen af data indebærer – især i form af hændelig eller ulovlig tilintetgørelse, tab, ændring, ubeføjet videregivelse af eller adgang til transmitterede personoplysninger, der er opbevaret eller på anden måde behandlet – under hensyntagen til vores aktuelle tekniske formåen, udgifterne til gennemførelsen og arten af samt omfanget, konteksten og formålet for behandlingen såvel som riskoen for varierende sandsynlighed for/omfang af individers rettigheder og friheder. Adgang til personoplysninger er begrænset til autoriseret personale, der har en legitimt forretningsmæssigt formål i forbindelse med adgangen til dine personoplysninger. I tilfælde af et brud på datasikkerheden forpligter vi os til at håndtere dette på en hensigtsmæssig og rettidig måde.

HVORFOR INDSAMLER VI DATA – VED HJÆLP AF COOKIES OG LIGNENDE TEKNOLOGIER
En cookie er en lille tekstfil, der lagres på din computer eller mobilenhed, og hentes derfra ved efterfølgende besøg. OrderYOYO bruger cookies til at forbedre og lette dit besøg. Vi bruger ikke cookies til at gemme personoplysninger. Du kan indstille din enhed til at acceptere eller afvise sporingsfunktioner via indstillingerne på denne. Bemærk dog, at hvis du gør dette, vil du muligvis ikke kunne bruge visse dele af Tjenesten.

Der findes to forskellige typer cookies: permanente og midlertidige (sessionsbegrænsede cookies). Permanente cookies gemmes som en fil på din computer eller mobil i en periode på højst 12 måneder. Sessionsbegrænsede cookies er midlertidige og forsvinder, når du lukker sessionen i browseren.

Vi bruger tredjeparts-cookies til indsamling af statistik i samlet form ved hjælp af analyseværktøjer såsom Google Analytics. Både permanente og midlertidige cookies (sessionsbegrænsede) anvendes. Permanente cookies gemmes på din computer eller mobilenhed i en periode på højst 24 måneder.

DELING AF PERSONOPLYSNINGER
I forbindelse med leveringen af Tjenesten til dig, kan vi dele dine personoplysninger med følgende virksomheder:

Virksomhedens navn Kort beskrivelse
Microsoft Ireland Operations Ltd. Cloud computing, lagring og behandling
Braintree Ltd. Betalingsmægler
Agillic ApS Markedsføringsværktøj til direkte markedsføring
MessageBird B.V. SMS-markedsføring og SMS-servicemeddelelser
Evercall ApS Viderestillings-system
SendGrid, Inc. E-mailservice
KL Transport ApS Levering
On the Run ApS Levering
MixPanel Anonym event tracking
Google Analytics Anonym event tracking
Google Firebase A/B split tests
AppSee A/B split tests – Ikke i brug

Desuden kan vi dele personoplysninger med enhver retshåndhævende eller regulerende instans, statslig myndighed eller anden tredjepart i de tilfælde, hvor vi vurderer, at videregivelsen er nødvendig som følge af gældende love samt regulativer, til udøvelse, stadfæstelse eller forsvar af vores lovmæssige rettigheder eller for at beskytte dine eller andre personers vitale interesser

SÅDAN KAN DU KONTAKTE OS
Hvis du har spørgsmål eller forespørgsler til denne fortrolighedspolitik, bedes du kontakte os

  • ved at skrive til os på følgende adresse:
    OrderYOYO ApS
    Thoravej 13, 3
    2400 København NV
    Danmark
  • via e-mail på: privacy@orderyoyo.com

UNSER DATENSCHUTZVERSPRECHEN (DE)

Der Schutz Ihrer Privatsphäre ist von wesentlicher Bedeutung. Diese Datenschutzerklärung fasst den Schutz und die Nutzung von persönlichen Informationen zusammen, die Sie uns zur Verfügung stellen, wenn Sie unser mobiles Bestellsystem oder unsere Bestell-Website (zusammen „Dienstleistung“ genannt) verwenden. Die Datenschutzgrundverordnung („DSGVO“) der EU bietet Personen mehr Transparenz und Kontrolle über die Verarbeitung ihrer personenbezogenen Daten.

Diese Datenschutzerklärung gilt für Ihre Nutzung der Dienstleistung in welchem ​​Kontext auch immer, sei es über mobile Endgeräte einschließlich (aber nicht beschränkt auf) Handy, Tablet oder andere Geräte/Technologien oder über Ihren PC oder Laptop („Geräte“).

WER IST VERANTWORTLICH FÜR IHRE PERSONENBEZOGENEN DATEN?
Das Restaurant ist der Verantwortliche bezüglich Ihrer personenbezogenen Daten (einschließlich Name, Adresse, Telefonnummer, E-Mail und andere Daten, die Sie identifizieren könnten – gemeinsam definiert als „personenbezogene Daten“), die Sie bei Ihrem Kauf von Artikeln (wie in den „Nutzungsbedingungen der Website“ definiert) über die Dienstleistung unterbreiten. Im Folgenden werden die Begriffe „wir“, „uns“ oder „unser“ als Verweis auf das Restaurant verwendet.

Unsere Informationen und Kontaktdaten werden Ihnen auf unserer Website und/oder durch die Dienstleistung zur Verfügung gestellt.

Wir lagern die Dienstleistung an OrderYOYO Deutschland GmbH („OrderYOYO“) aus. Als Ergebnis agiert OrderYOYO als Auftragsverarbeiter in unserem Auftrag nach unseren expliziten Anweisungen. Diese Anweisungen werden in ihrer Gesamtheit durch einen separaten Datenschutzvertrag geregelt.

WELCHE INFORMATIONEN ERHEBEN WIR?
Unsere Erhebung, Verwendung, Weitergabe und Verarbeitung personenbezogener Daten ist in dieser Datenschutzerklärung dargelegt, um die Dienstleistung und unser Geschäft zu betreiben und zu verbessern.

Datenkategorie Spezifischer Datentyp
Kontaktinformationen Name, Anschrift, Telefonnummer, E-Mail-Adresse
Transaktionsdaten Bestelldaten, Kaufhistorie, Zahlungsinformationen, Zahlungskarten token
Marketing Zustimmung für Marketingzwecke, Tokens
Cookies Sie können eine vollständige Liste in der Cookie-Erklärung finden
Sozialen Medien Name, E-Mail-Adresse

WIE UND WARUM NUTZEN WIR IHRE PERSONENBEZOGENEN DATEN?
Wir verarbeiten personenbezogene Daten:

Um Ihre Bestellungen zu verwalten und Ihnen unsere Dienstleistung anzubieten
Um Ihr Kauferlebnis zu personalisieren und zu verbessern

Wir können Ihre Daten verwenden, um Sie über unsere anderen Produkte und Dienstleistungen zu informieren (einschließlich Gutscheine und Angebote), die von Interesse sein können, und darunter auch Dienstleistungen, die Gegenstand von Direktmarketing sein können. Wir können Sie dazu per SMS und E-Mail oder über Angebote in der App kontaktieren – und wenn Sie unsere mobile Anwendung verwenden, auch über Push-Benachrichtigungen. Es bleibt dabei immer Ihre Wahl, ob Sie solches Werbematerial und solche Updates weiterhin erhalten wollen.

Der Datenschutz verlangt von uns, Ihre personenbezogenen Daten auf einer gesetzlichen Grundlage zu verarbeiten. Daher ist die Rechtsgrundlage für die Verarbeitung Artikel 6 (1) (b) der Datenschutzgrundverordnung („DSGVO“), da die Verarbeitung zur Einhaltung eines Vertrags, bei dem Sie Vertragspartei sind, nötig ist.

In einigen Fällen müssen wir um Ihre Einwilligung bitten, um einige Ihrer personenbezogenen Daten zu verwenden, zum Beispiel, wenn Sie sich entscheiden, Werbung zu erhalten. Dann ist die Rechtsgrundlage für die Verarbeitung Artikel 6 (1) (a) der DSGVO, da Sie dieser Verarbeitung Ihre Zustimmung geben. Sie können Ihre Zustimmung gemäß den Anweisungen und Richtlinien der Dienstleistung immer zurückziehen. Weitere Einzelheiten werden im nächsten Abschnitt dargestellt.

Weiterhin, können wir Ihre personenbezogenen Daten durch Ausschluss von Datenbausteinen, die die Daten mit Ihnen verknüpfbar machen, anonymisieren. Unsere Verwendung von anonymisierten Daten ist nicht Gegenstand dieser Datenschutzerklärung.

WIE GEHT DAS OPT-OUT?
Wenn Sie derartige Informationen nicht mehr länger erhalten wollen, können Sie Ihre Einstellungen für E-Mail- und SMS-Marketingmitteilungen in Ihrem Kundenkonto jederzeit verwalten. Ebenso können Sie durch die Verwendung des Abmeldemechanismus in der Marketingmitteilung selbst (z. B. durch das Anklicken des Abmeldelinks am Ende einer E-Mail oder durch das Senden einer SMS entsprechend der Anleitung) weitere Mitteilungen verhindern.

Zur Verwaltung von Push-Benachrichtigungen öffnen Sie die Einstellungen-App auf Ihrem Telefon oder Tablet und ändern Sie die Erlaubnis für Push-Benachrichtigungen. Wenn Sie die In-App-Push-Benachrichtigungen deaktivieren, erhalten Sie keine Updates mehr für Ihre Bestellungen über Push.

WIE LANGE WERDEN IHRE PERSONENBEZOGENEN DATEN GESPEICHERT?
Wir werden Ihre personenbezogenen Daten so lange behalten, wie Sie ein Konto unterhalten oder nach Bedarf, um Ihnen die Dienstleistung zur Verfügung zu stellen. Wir werden Ihre personenbezogenen Daten auch behalten und verwenden, um unseren rechtlichen Verpflichtungen nachzukommen, Streitigkeiten beizulegen und unsere Vereinbarungen durchzusetzen. Inaktive Konten werden nach 18 Monaten anonymisiert und infolgedessen nicht mehr als personenbezogene Daten betrachtet.

SIE HABEN DIE KONTROLLE ÜBER IHRE DATEN
Sie haben bestimmte Rechte, die Ihnen helfen, die Kontrolle über Ihre personenbezogenen Daten zu behalten, und wir wollen es Ihnen erleichtern, diese Rechte wahrzunehmen.

Recht auf Zugang Wenn Sie uns fragen, werden wir bestätigen, ob wir Ihre personenbezogenen Daten verarbeiten oder nicht, und wenn ja, geben wir Ihnen eine Kopie der personenbezogenen Daten.
Recht auf Berichtigung Wenn Ihre personenbezogenen Daten falsch oder unvollständig sind, können Sie jederzeit darum bitten, dass wir sie korrigieren oder vervollständigen.
Recht auf Löschung und Recht auf beschränkte Verarbeitung Unter bestimmten Umständen können Sie uns bitten, die Daten zu löschen oder die Verwendung der Daten zu beschränken.
Recht auf Datenübertragbarkeit Sie haben das Recht, die personenbezogenen Daten, die wir über Sie verarbeiten, in einem strukturierten, häufig verwendeten und maschinenlesbaren Format zu erhalten, und sie andernorts zu verwenden.
Recht auf Widerspruch und Zurückziehen der Einwilligung Sie haben das Recht, der Verwendung Ihrer Daten für Direktmarketingzwecke jederzeit zu widersprechen. Bitte beachten Sie den vorherigen Abschnitt, um weitere Informationen darüber zu erhalten, wie Sie Werbung abbestellen können.
Recht, Beschwerde einzureichen Wenn Sie sich über die Verarbeitung Ihrer personenbezogenen Daten beschweren möchten, können Sie eine Beschwerde bei folgende Aufsichtsbehörde einreichen.
Berliner Beauftragter für Datenschutz und Informationsfreiheit
An der Urania 4-10, 10787 Berlin
Tel: 030 13889 – 0
Fax: 030 215 – 5050
E-Mail: mailbox@datenschutz-berlin.de

Bitte schreiben Sie eine E-Mail an privacy@orderyoyo.com, um Ihre zuvor beschriebenen Rechte auszuüben. Wenn Sie uns kontaktieren, nennen Sie bitte den Grund für Ihre Anfrage und die gewünschte Maßnahme. Andererseits können Sie in Ihrem Profil Ihre Daten aktualisieren sowie Ihr Konto dauerhaft löschen.

Zum Schutz Ihrer Daten müssen wir auch Ihre Identität überprüfen. Es wäre praktisch, wenn Sie uns mit der E-Mail-Adresse kontaktieren, die Ihrem Profilkonto zugeordnet ist und/oder einen Verweis auf eine Bestell-ID mitschicken.

Darüber hinaus werden alle Kommentare begrüßt, z. B. hinsichtlich der Gründe, warum Sie Ihre Daten in einem tragbaren Format erhalten möchten und wie lange Sie planen, es zu verwenden. Dies ist ein neues Datenrecht und wir sind daran interessiert, zu verstehen, wie wir tragbare Daten anbieten können, die zweckdienlich sind. Bitte beachten Sie, dass die Bereitstellung dieser Informationen nicht zwingend notwendig ist, und es wird nicht die Weise beeinflussen, wie wir Ihre Anfragen bearbeiten, aber es wird unserer zukünftigen Planung helfen.

DER SCHUTZ IHRER PERSONENBEZOGENEN DATEN
Wir haben geeignete technische und organisatorische Maßnahmen ergriffen, um ein Sicherheitsniveau zu gewährleisten, dass den Risiken durch die Verarbeitung, oder besonders durch rechtswidrige oder zufällige Zerstörungen, Verluste, Änderungen, oder durch unerlaubte Verbreitung oder Zugänglichkeit übertragener, gespeicherter oder auf andere Weise verarbeiteter personenbezogener Daten angemessen ist. Dabei werden dem Stand der Technik, den Umsetzungskosten und dem Wesen, Ausmaß, Kontext und Zweck der Verarbeitung, wie auch den Risiken verschiedener Wahrscheinlichkeiten und Härten für die Rechte und Freiheiten natürlicher Personen Rechnung getragen. Der Zugriff auf personenbezogene Daten ist auf Fachpersonal beschränkt, das für den Zugriff einen berechtigten Geschäftszweck hat. Im Falle einer Datenschutzverletzung verpflichten wir uns, diese angemessen und rechtzeitig zu melden.

WARUM WIR DATEN SAMMELN – MITHILFE VON COOKIES UND ÄHNLICHEN TECHNOLOGIEN
Ein Cookie ist eine kleine Textdatei, die auf Ihrem Computer oder mobilen Gerät gespeichert und von dort bei zukünftigen Besuchen abgerufen wird. OrderYOYO verwendet Cookies, um Ihren Besuch zu verbessern und zu erleichtern. Wir verwenden keine Cookies, um personenbezogene Daten zu speichern. Sie können solche Tracking-Mechanismen auf Ihrem Gerät unter den Einstellungen entweder akzeptieren oder ablehnen, was jedoch eine Einschränkung der Dienstleistung verursachen kann.

Es gibt zwei verschiedene Arten von Cookies: permanente und temporäre (Cookies für Sitzungen). Permanente Cookies werden als Datei auf Ihrem Computer oder mobilen Endgerät für einen Zeitraum von nicht mehr als 12 Monaten gespeichert. Cookies für Sitzungen sind temporär und verschwinden, wenn Sie die Sitzung im Browser schließen.

Wir verwenden Cookies für Dritte, um statistische Daten in aggregierter Form für Analyse-Tools wie Google Analytics zu sammeln. Permanente und temporäre Cookies (Cookies für Sitzungen) werden verwendet. Permanente Cookies werden auf Ihrem Computer oder mobilen Endgerät für einen Zeitraum von nicht mehr als 24 Monaten gespeichert.

TEILEN PERSONENBEZOGENER DATEN
Bei der Bereitstellung der Dienstleistung für Sie kann es vorkommen, dass wir Ihre personenbezogenen Daten mit den folgenden juristischen Personen teilen:

Firmenname Kurze Beschreibung
Microsoft Ireland Operations Ltd. Cloud Computing, Speicherung und Verarbeitung
Braintree Ltd. Zahlungsdienstleister
Agillic ApS Marketing-Tool für Direktmarketingzwecke
MessageBird B.V. SMS-Marketing und SMS-Service-Mitteilungen
Evercall ApS Anrufumleitungssystem
SendGrid, Inc. E-Mail-Dienst
MixPanel Anonymes Ereignisverfolgung
Google Analytics Anonymes Ereignisverfolgung
Google Firebase A/B split tests
AppSee A/B split tests – Nicht in Gebrauch

Darüber hinaus kann es vorkommen, dass wir personenbezogene Daten mit Strafverfolgungs- oder Aufsichtsbehörden, Regierungsbehörden, Gerichten oder anderen Dritten teilen, wenn wir davon überzeugt sind, dass eine Offenlegung als eine Frage der geltenden Gesetze oder Vorschriften erforderlich ist, um unsere Rechte auszuüben, zu wahren oder zu verteidigen, oder um Ihre wesentlichen Interessen oder diejenigen einer jeden anderen Person zu schützen.

WIE SIE UNS ERREICHEN
Wenn Sie Fragen oder Bedenken bezüglich dieser Datenschutzerklärung haben, kontaktieren Sie uns bitte,

  • indem Sie ein Schreiben schicken an:
    OrderYOYO Deutschland GmbH
    Kurfürstendamm 21
    10719 Berlin, Deutschland
  • indem Sie eine E-Mail schicken an: privacy@orderyoyo.com